Does Client Service Matter? And, Can ‘Good Customer Service’ Be Defined?

Thank you for your interest in “Does Client Service Matter? And Can ‘Good Customer Service’ Be Defined?”, a research study co-authored by Investment Metrics and Chatham Partners.


Many people would argue that asset management is purely a performance-driven business, where managers live and die by their performance numbers. Yet a growing contingent argues that client service plays an increasingly important role in creating long-lasting client relationships.  This research study will explore the relationship of client service, based on investor satisfaction survey data supplied by Chatham Partners, to investment performance, based on performance ranking data supplied by Investment Metrics, LLC.


Does Client Service Matter?
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